This Privacy Policy (“Policy”) complies with the requirements of the Swiss Federal Data Protection Act («FADP 2020»), in force since September 1, 2023. It transparently explains how personal data is processed by the Data Controller through the website https://www.polispecialisticoparadiso.ch or through any interaction with the organization.

1. Definitions

  • Data subject: the individual whose personal data is processed;
  • Personal data: any information relating to an identified or identifiable individual;
  • Processing: any operation performed on personal data, including collection, recording, storage, use, modification, disclosure, and deletion;
  • Data Controller: Polispecialistico Paradiso, a Swiss company (CHE-345.760.793), headquartered at Viale Giuseppe Cattori 3, 6900 Paradiso – Lugano. Contact: info@polispecialisticoparadiso.ch – +41 76 539 49 68.

We process personal data only in the following cases:

  • Explicit consent: for cookie management, newsletters, marketing activities, and personalized communications;
  • Performance of a contract or pre-contractual measures: for managing information requests and providing professional services requested by the user.

3. Types of data collected

We collect and process only basic personal data such as first name, last name, email address, and phone number. We do not collect or process special categories of data such as health, biometric, or sensitive personal information.

4. How data is collected

Personal data is collected exclusively through the forms available on the website. We do not use paper forms or other offline collection methods.

5. Cookies and tracking technologies

The website uses technical, analytics, and marketing/profiling cookies to:

  • Ensure proper website functionality;
  • Collect anonymous traffic and user behavior data via Google Analytics;
  • Deliver personalized content and advertising, based on user consent.

Consent management is handled through the CookieYes plugin, which allows users to accept, refuse, or customize cookie preferences at any time through a dedicated banner.

6. Data retention

Personal data is stored for a maximum of 30 days after the end of the relationship with the user or receipt of a request, unless otherwise required by law.

7. International data transfers

User personal data is not transferred or stored abroad. All processing takes place exclusively within Switzerland.

8. Data security

The Data Controller adopts appropriate technical and organizational measures to ensure the security of personal data, regularly monitoring and updating these measures in line with technological developments. However, internet transmission carries risks that cannot be completely eliminated.

9. Data subject rights

Every user has the right to exercise, freely and easily, the rights provided by law, including:

  • Access to their data;
  • Correction of inaccurate or incomplete data;
  • Deletion or restriction of processing;
  • Data portability.

Requests can be submitted to: info@polispecialisticoparadiso.ch. The Data Controller commits to responding within 30 days of receiving the necessary documentation.

10. Disclosure to third parties

Data may be disclosed to:

  • Business partners;
  • Technical service and website management providers;
  • Newsletter service providers;
  • Authorities, where required by law.

11. Changes to this Privacy Policy

This Policy may be updated to ensure compliance with applicable law. Any significant changes will be communicated to users through a clear notice on the website.

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